Steps to follow:
- Go to Admin > Request Custom Functions > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
![](https://pitstop.manageengine.com/galleryDocuments/edbsn9ba350ffb264d5a27d87301d0967370b61a18a23eaf73c12e5d02fc4b3f39dc7f6b7ee126df89d2bbbf1bd0ce56a05f4?inline=true)
- Update the integration key in the global function.
![](https://pitstop.manageengine.com/galleryDocuments/edbsnd58eaed8d0488298cb93e1a5b5ad89bf3e7f7119b8fb69694bad98355212149fe4616cb7ecbc1018a03ed98f541d295f?inline=true)
- Incase of older builds you can use the technician key with admin privilege.
- Go to Admin --> Request Custom Functions. Create a new function.
- Refer to the attached script. (updateRequesterFromDescription.txt.)
- Update the global function count in the script as per your instance.
- Sample Description content:
USER CREATION AND CHANGE REQUEST FORM
Requester details:
Request made by(ID) : ML902399
Request made by(Name): Miles Lyntee
Request made by (Email): miles@gmail.com
Request made at (Time):12.15
Request made at (DATE) : 2024-02-02
Requester access level: Business Manager
Requested for:
Full Name: Test
Employee number:24
Job title: Test Engineer
4. Configure Request custom trigger to get executed on every request being created with "mode" as "email".