Update Requester from Request Description
Usecase:
When a request is submitted on behalf of a user via email, the request description includes the requester's full name. This must be parsed in order to update the ticket requester.
Steps to follow:
- Goto Admin > Request Custom Functions > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Incase of older builds you can use the techniciankey with admin privilege.
- Go to Admin --> Request Custom Functions. Create a new function.
- Refer to the attached script. (updateRequesterFromDescription.txt.)
- Update the global function count in the script as per your instance.
- Sample Description content:
- Configure Request custom trigger to get executed on every request being created with "mode" as "email".
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