Update_Request_Status when the requester replies to the request using the Notification Custom Trigger
Overview:
After upgrading to 14.3--->Under customer trigger "Reply Received" actions have been removed and instead of that Notification Custom Trigger has been implemented. When the requester replies to the request, the request status needs to be updated. We can achieve this requirement with the help of a notification custom trigger.
Steps To Configure:
1. Go to Admin--->Developer Space--->Custom Function--->Global Custom Function--->Paste the content as mentioned in the global_function.zip and save the function with a name
After upgrading to 14.3--->Under customer trigger "Reply Received" actions have been removed and instead of that Notification Custom Trigger has been implemented. When the requester replies to the request, the request status needs to be updated. We can achieve this requirement with the help of a notification custom trigger.
Steps To Configure:
1. Go to Admin--->Developer Space--->Custom Function--->Global Custom Function--->Paste the content as mentioned in the global_function.zip and save the function with a name
Note: Edit the URL and Auth-Token in the global function and in the parameters place the parameter values like below:
input_data=MAP
context=MAP
input_data=MAP
context=MAP
requestJson=MAP
Step 2: Admin--->Developer Space--->Custom Function--->Notification Custom Function--->Paste the content from the request_update.zip and save it with a name.
Note: Change the Request Status name as per the requirement.
Step 3: Admin--->Automation--->Notification Custom Trigger--->Create a new trigger--->Under Execute on Actions set the action "Sent By User"--->Under Actions select the custom function and save.
Step 3: Admin--->Automation--->Notification Custom Trigger--->Create a new trigger--->Under Execute on Actions set the action "Sent By User"--->Under Actions select the custom function and save.
Now when the requester replies to the ticket, the status will be changed.
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