Update Request Status upon Receiving a New Reply
Use case:
When a technician works on a request, there might be incidents where he might need additional information from the requester. In such cases, the request is moved to "On Hold" status while waiting for the requester's reply. This request has to be moved to "In Progress" stage when a reply is received from the requester.
Steps to configure:
1. Download the attached scripts.
(Update the SDP configurations details in the global function)
3. Goto Admin > Notification Custom Function > New > Paste the updateStatusOnReply.txt content and save it with a name
4. Configure the created custom function in a custom trigger to get executed when a reply is received
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