Update Request Fields using Request API
Requirement:
Update the request status depending on the technician assignment.
Refer to the below link for a similar use-case handled using Python:
Usecase:
Update the request status to "Assigned" when a technician picks up the request.
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
(Update the SDP configurations details in the global function)
3. Goto Admin > Request Custom Function > Custom Function > New > Paste the update_status_api.txt content and save it with a name
4. Configure the created custom function in a custom trigger to get executed when a technician is assigned to a request.
(eg: Condition >> Technician is not "Not Assigned")
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