Update Request Additional fields during request create/update using Custom Trigger - Deluge
This is a sample custom function script to update the Request Additional Field Values during request create/update based on certain criteria using Custom Triggers.
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
2. Goto Admin > Request Custom Function > Custom Function > New > Paste the update_udf_date.txt content and save it with a name
For API Field names, refer to Admin > Incident - Additional Field
3. Configure the created custom function in a custom trigger to get executed when the request is created.
The same can also be configured as a Business rule, refer to the below links.