Unable to open update manager

Unable to open update manager

Issue:

When updatemgr.bat command is executed the pop up does not appear

Cause:
This issue might occur due to the space insufficiency. Hence we need to decrease the space.

Troubleshooting.

1. Go to  ManageEngine\service1msp\bin\scripts, take a copy of updmgr.bat
2. Edit updmgr.bat file and then reduce the memory value from 2512 to 1256 and save. Please refer below 
"%JAVA_HOME%\bin\java" -Xmx1256m  %JAVA_OPTS% -Dtier-type=BE -Djava.library.path=.\lib\native -Dtier-id=BE1 com.adventnet.tools.update.installer.UpdateManager -u conf %*
cd bin
3. Now invoke the command.

      • Related Articles

      • SDP MSP 10500 - 32 Bit machine Upgrade - UpdMgr.bat update string

        To upgrade Windows 32 bit machine - SDP MSP instance, you must add the below JAVA option in the UpdMgr.bat present under ServiceDeskPlus-MSP\bin\scripts 1. Shut down the application. 2. Edit the UpdMgr.bat present ...
      • Java Tuning

        This article is common for ServiceDesk Plus MSP and Supportcenter Plus applications. Java Tuning helps in boosting the performance of the application. Java heap has to be configured as per the RAM configured for the server and the available RAM. This ...
      • Linux upgrade failure from 9400/9401 - Warning error (Applicable for 64 bit builds alone)

        Linux upgrade Known issue and its workaround. Users from 9400/9401 build will get the below error message while applying patch. Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library ...
      • 10.5 Linux Upgrade failure and solutions

        Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript(PostgresPreProcessor.java:1733) 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...
      • Upgrade failure - Trying to start PostgresSQL server failed

        [SYSERR] [INFO] : java.lang.Exception: java.net.ConnectException: Trying to start PostgresSQL server failed Please follow the steps below in order to address the same. 1. Stop the ServiceDesk Plus MSP service.  2. Open the command prompt in ...