Update IP Address in Request additional field
Requirement:
As per the application design, the IP address of the machine from which the request was created will be noted in the History tab.
Update this "IP Address" in a request additional field.
Steps to configure:
- Goto Admin > Developer Space > Request Custom Functions > Global function > New > Paste the content from the attachment GF_4 - Configuration.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- https://help.servicedeskplus.com/api/rest-api.html$key
- Go to Admin > Developer Space > Request Custom Functions > Custom Actions > Paste the content from the update_IPaddress_additionalField.txt and save it with a name.
- Modify the global function name and the IP Address list in the script.
- Configure custom trigger as below:
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