Update IP Address in Request additional field

Update IP Address in Request additional field

Requirement:
As per the application design, the IP address of the machine from which the request was created will be noted in the History tab.  
Update this "IP Address" in a request additional field.

Steps to configure:
  1. Goto Admin > Developer Space > Request Custom Functions > Global function > New > Paste the content from the attachment GF_4 - Configuration.txt and save it with a name.
  2. Update the URL and integration key in the script. 
    1. You can get the integration key under Admin > Integrations > Integration Key > New
    2. Please use an integration key with admin privilege, as there wont be any role related permission issues. 

    3. Update the integration key in the global function.
    4. https://help.servicedeskplus.com/api/rest-api.html$key

  3. Go to Admin > Developer Space > Request Custom Functions > Custom Actions > Paste the content from the update_IPaddress_additionalField.txt and save it with a name.
  4. Modify the global function name and the IP Address list in the script. 

  5. Configure custom trigger as below:




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