Update Change Roles based on Support Group
Requirement:
Set Change Approver based on Support group selected
Steps to configure:
- Download the attached scripts.
- Navigate to Admin > Developer Space > Change Custom Function.
- Copy and paste the content of the attached file setChangeApprover_basedOnGroup.txt and save it with a name.
- Update the URL and technician key according to your instance.
- For information on the Integration key/Technician key, refer to this KB article.
- Update the group_userMapping with the appropriate group name and corresponding user ID array as per your instance.
- Update the role ID as needed. '5' refers to ChangeApprover.
- Configure the created custom function in a trigger so it executes every time a change request is created.