Uninstalling agent 1.0.28

Uninstalling agent 1.0.28

There is a known issue with the uninstalling of agent version 1.0.28

The issue occurs if you try to uninstall the given version from Agent Installed list view post SDP 9420 and AE 6205.

How to confirm the issue:
1. Go to Assets > Agent Installed.
2. Select an asset that has the version 1.0.28 installed.
3. Try to uninstall using the options available.
4. Uninstall will fail.

Workaround and Fixes:

The issue has various workarounds that can be given to the customer to uninstall the agent.

The following are the workarounds, listed in priority of how they should be applied. Whenever possible, try to use the highest written workaround:
 1. New agent version 1.0.29 will be released in SDP 10003 and AE 6209. The customers can upgrade the agent version from the same UI and then uninstall the agent.
2. The agent can be manually uninstalled from the machine.
3. The customer can run a vbs script in his AD in all machines with admin privileges, and then he can uninstall the agent from the UI after that. The script is available as an attachment.



      New to M365 Manager Plus?
      New to M365 Manager Plus?
        New to RecoveryManager Plus?
        New to RecoveryManager Plus?
          New to Exchange Reporter Plus?
          New to Exchange Reporter Plus?
            New to SharePoint Manager Plus?
            New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial
                  Start your free trial

                    • Related Articles

                    • Criteria for successful agent scanning

                      1. Ensure that the agent services are running in the client machine under services.msc 2. In the application, under Admin >> Security Settings >> Ensure Stop uploading scanned XMLs via non-login URL is unchecked. 3. If ICMP is blocked in the network ...

                    • How does Agent Scan work ?

                      When you install Agent for the first time, It will initiate the scan immediately and send the data via application port (8080 or 443 as you configured) to Server. But when you scan from the Application, It will first try to check whether the client ...

                    • Agent related to FAQ's

                      https://www.manageengine.com/products/service-desk/on-premises/faq/it-asset-management.html#AgentBasedScan

                    • List of workstations without agent installed.

                      For Versions 11.2 and below:  SELECT MAX(workstation.WORKSTATIONNAME) "Workstation Name", MAX(net.IPADDRESS) "IP Address", MAX(aaov.NAME) "Site", MAX(aaaUser.FIRST_NAME) "User", MAX(workstation.LOGGEDUSER) "Last Logged In User", ...

                    • How to uninstall agent from the client machines

                      The attached one here will uninstall the agent from the client machine. Note:- Rename it as uninstallagent.vbs

                      Related Products