Uninstalling agent 1.0.28

Uninstalling agent 1.0.28

There is a known issue with the uninstalling of agent version 1.0.28

The issue occurs if you try to uninstall the given version from Agent Installed list view post SDP 9420 and AE 6205.

How to confirm the issue:
1. Go to Assets > Agent Installed.
2. Select an asset that has the version 1.0.28 installed.
3. Try to uninstall using the options available.
4. Uninstall will fail.

Workaround and Fixes:

The issue has various workarounds that can be given to the customer to uninstall the agent.

The following are the workarounds, listed in priority of how they should be applied. Whenever possible, try to use the highest written workaround:
 1. New agent version 1.0.29 will be released in SDP 10003 and AE 6209. The customers can upgrade the agent version from the same UI and then uninstall the agent.
2. The agent can be manually uninstalled from the machine.
3. The customer can run a vbs script in his AD in all machines with admin privileges, and then he can uninstall the agent from the UI after that. The script is available as an attachment.

          • Related Articles

          • Inventory method when another UEM product exists

            When the user is using another ManageEngine Product that belongs to the UEM Family, they would have already deployed the UEM Agent, that we had now bundled with ServiceDesk Plus. With that being said, this KB deals with 3 cases - 1. The customer ...
          • How to uninstall agent from the client machines

            The attached one here will uninstall the agent from the client machine. Note:- Rename it as uninstallagent.vbs
          • Asset Scan Issues

            1. Either access denied for the user or the remote DCOM option might be disabled in the workstation. 2. User does not have the access privileges to perform this operation. 3. One of the WMI components is not registered properly. 4. Execution failure ...
          • Asset System tab

            SELECT workstation.workstationname "Workstation",         ua.username                 "User Name",         ua.domainname               "Domain Name",         ua.description              "Description",         ua.status                   "Status",  ...
          • Change asset involved

            SELECT chdt.changeid        AS "Change ID",         chdt.title           AS "Title",         orgaaa.first_name    AS "Change Requester",         ownaaa.first_name    AS "Change Owner",         catadef.categoryname AS "Category",  ...