Unable to update any request details fields post 9414 upgrade
Issue:
Post upgrade to 9414, none of the fields were able to be updated especially the tickets created through email. Sorry for the inconvenience caused. We have a fix that can be applied in the same build to rectify the issue
Fix:
Please note that, this fix requires a restart of the application, hence plan your down time accordingly.
1. Stop the application.
2. Go to <Drive>:\ManageEngine\ServiceDeskPlus-MSP\Fixes.
Note : Create a folder a called Fixes, if you don't have one.
3. Please find the attached file and extract the same to get the 1.fjar and place it under Fixes folder.
4. Start the application services and check the issue.
The issue is fixed and released in the build 9415.
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