Unable to start NetFlow plugin after install

Unable to start NetFlow plugin after install

If NetFlow Plug-in is not started after fresh install, we require the below information to narrow down to find the sollution.

  1. Name of the exe file that the NetFlow plug-in was installed. (32 bit or 64 bit)
  2. Version and build number of Opmanager: you can find the build number by clicking on the support-> about on the top right of the OpManager User Interface.
  3. Current Version and build number of NetFlow Plug-in : You can find it by opening the file named about.properties located under <Opmanager_home>\NetFlow\conf\NetFlowor <Opmanager_home>\NetFlow\server\default\conf
  4. Database type used (MySQL / PgSQL / MSSQL): To know the database , in the OpManager User Interface, click on support -> support and send us the screenshot of this page.
  5. Also, send us the file Serverstart.log under Opmanage_Home/NetFlow.
  6. Please execute the ' LogZiputil.bat ' (for Windows) (LogZipUtil.sh for Linux) file present under the "NetFlow_Home>/troubleshooting" directory. This will create a zip file under the "<NetFlow_Home>/support directory. Please send us the zip file for analysis. If the size of the zip file created is more than 2 MB please upload the log file on the following link.      http://bonitas.zohocorp.com/upload/    [select Netflow Analyzer in the 'send to' address box and also enter your email address in the 'Your Email Address' box ]

                    New to ADSelfService Plus?

                      • Related Articles

                      • Mysql to Pgsql/Mssql -- Plugin

                        Mysql to Pgsql/Mssql  Migration Plugin: Stop Opmanager service and take a backup of the entire Opmanager folder before doing the data migration. Install Opmanager 11500 pgsql with Netflow 10250 (for mssql, select mssql DB during installation).  from ...
                      • NetFlow PGSQL drive migration.

                        Hi, Please follow the steps below to migrate the installation to a different drive. Note: A.) The build number of the NetFlow Analyzer should be the same on both the servers. (You can find the Build number by clicking on the 'About' link on the top ...
                      • Database Migration from Mysql to Postgres in NetFlow Analyzer version 10250

                        Steps to Migrate NetFlow Standalone Mysql DB to pgsql Datase Note: Migration is applicable only in build 10250 Both the MYSQL and PGSQL installation should be in the same server to perform the Migration. Make sure that you have enough disk space ...
                      • Issue with NetFlow Analyzer Plugin not get started(pg_isready) for Windows

                        Please follow the below steps and check on the issue: 1 - Stop the OpManager service 2 - Download the file from the link - https://uploads.zohocorp.com/Internal_Useruploads/dnd/NetFlow_Analyzer/p199udl9uo5egacri5jgnp1n430/pg_isready.exe 3 - Copy and ...
                      • Network Packet Sensor | NetFlow Analyzer