Unable to start the application after power failure
In certain cases, after a power failure, when the server restarts, the application fails to start and we could see indexoutofboundsexception in the log traces.
This error occurs because the license file gets corrupted which may be due to the server time being disturbed.
Fix for this would be that we will modify the license file internally and send it back to you.
For this, please send the License file to the support team through email@example.com and we will assist you further.
Mail fetching stops intermittently_IndexOutOfBoundsException
Error trace: [com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]||: General Exception - Exception when trying to get messages. SO RETURNING...|java.lang.IndexOutOfBoundsException at ...
Integration with Power BI
Inorder to connect with Power BI to servicedesk plus, please follow the steps given below 1. Download Power BI and install it 2. Open the application and choose getData option 3. From the given options, choose the appropriate database MSSQL or ODBC ...
Linux upgrade failure from 9400/9401 - Warning error (Applicable for 64 bit builds alone)
Linux upgrade Known issue and its workaround. Users from 9400/9401 build will get the below error message while applying patch. Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library ...
10.5 upgrade successful but application would not start - JRE Folders update
Issue: After 10500 successful upgrade, application does not start due to renaming of JRE folder not happening automatically. Exception in thread "main" java.lang.UnsupportedClassVersionError: com/adventnet/servicedesk/server/utils/SDResourceCheck : ...
10.5 Linux Upgrade failure and solutions
Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript(PostgresPreProcessor.java:1733) 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...