Unable to set Priority field post the user downgrades from Enterprise Edition to Professional Edition License
If you downgrade from Enterprise Edition to Professional Edition license, then the Priority matrix or some more features will be disabled.
In case, PriorityMatrix is disabled, then the user cannot modify the Priority field from requests itself.
So we need to execute the below query to edit the same :
update globalconfig set paramvalue='true' where category='PriorityMatrix'
Once executed, Just save the SSP (Admin -> Self-Service Portal settings once, here restart is not necessary). Now users can edit the priority.
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