Unable to save attachment path in Self Service Portal
Please make sure that the file attachment path exists/available
1. Ensure the attachment path is correct, check the spellings and slahes
2. If the location is a network drive, ensure it is accessible by specifying the same location in run
3. Open services.msc Manage Engine ServiceDesk service -> properties -> Log On tab -> Set Account Information
3a. Restart the services
3b. Try to savt the path
Unable to configuring a network drive as attachment path
Error Please make sure that file attachment path exits/available. Fix 1. Ensure you are able to access the network drive from MSP server with the same location provided in Self Service Portal Settings 2. Open services.msc Manage Engine ServiceDesk ...
Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments
At times , users may not able to download the attachment or unable to save the attachment path from self service portal settings. While download the attachment - It says -> Failed network error. or throws Internal error. Follow the below steps to ...
Self service Portal page crashes in UI
In some case accessing Self service portal page crashes with the below error in UI, This issue occurs in all technician logins as well. In such scenario look for the error traces in the logs, Servlet.service() for servlet action threw ...
Mail fetching failed - PKIX path building failed.
Cause: If the SSL Certificate in mail server is a self signed certificate then it is not imported in the ServiceDeskPlus-MSP java environment while using the POPS/IMAPS protocol. Error Trace in logs: javax.net.ssl.SSLHandshakeException: ...
How to share a backup/file attachments over a network path
As i have mentioned the file attachments folder should be shared across a network path and the network path should be mentioned in the following format in the Admin->Self-Service Portal Settings. // Network server name/fileAttachments I have shared a ...