Issue description  

Possible causes  

1. Alert Profile Disabled: The alert profile may be disabled in the application settings.
   
2. Incorrect Alert Profile Configuration: The configuration of the alert profile may not align with your requirements.

3. Email Notification Not Enabled: The email notification settings may not be configured correctly.

4. Events Not Fetched from Configured Machines: The application may fail to collect events from configured machines.

5. Events Stuck in Alert Data Folder: Event files may be stuck in the ADAudit Plus alert data folder.

6. Mail Server Configuration Issues: Incorrect mail server settings may prevent alerts from being sent.
   

Resolution  

1. Alert profile disabled  

• Go to Configuration → Alert Profiles → View/Modify Alert Profiles.
  
• Locate the alert profile and verify that it is in an Enabled status.

• Use the Search icon to find the relevant alert profile if needed.
  

2. Incorrect alert profile configuration  

• Navigate to Configuration → Alert Profiles → View/Modify Alert Profiles.
  
• Click the Edit icon next to the configured alert profile.

• Verify that the selected report profiles and applied filters align with your requirements.

• If unsure, contact support@adauditplus.com for assistance with the configuration.
  

3. Email notification not enabled  

• Go to Configuration → Alert Profiles → View/Modify Alert Profiles.
  
• Click the Edit icon next to the alert profile.

• Ensure that Email Notification is enabled and a valid email address is provided.

• If multiple recipients are added, separate email addresses with commas.

• Click Update to save changes.
  

4. Events not fetched from configured machines  

• Check the Status column in the Configuration page for any errors related to the configured machines.
  
• Verify that the Timestamp of Last Event is updated correctly.

• Check whether data appears under relevant reports associated with the alert profile.

• If data is not populated, it could indicate a communication issue with configured machines or a failure in audit settings.
  

5. Events stuck in alert data folder  

• Log in to the product server and navigate to the following directory:
  
• <installation_directory>\ADAudit Plus\alertdata

• Check if files are stuck in this location. If so, contact support@adauditplus.com for further assistance.
  

6. Mail server configuration issues  

• Log in to ADAudit Plus and go to Admin → General Settings → Server Settings.
  
• Verify the mail server configuration.

• Click Test Mail to check if the application sends the test mail successfully.

• If errors occur, reach out to support for further assistance.
  

Related topics and articles

• General Alert Configuration: Custom alert configuration | General configuration | ADAudit Plus

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