In this article  :

• Issue description

• Prerequisites

• Possible causes

• Resolution

• Related topics and articles

• How to reach support

Issue description  

Alerts may not be received in ADAudit Plus due to various configuration or system issues. This document outlines the possible causes, troubleshooting steps, and resolutions to ensure alert delivery.

Possible causes  

1. Alert Profile Disabled: The alert profile may be disabled in the application settings.

2. Incorrect Alert Profile Configuration: The configuration of the alert profile may not align with your requirements.

3. Email Notification Not Enabled: The email notification settings may not be configured correctly.

4. Events Not Fetched from Configured Machines: The application may fail to collect events from configured machines.

5. Events Stuck in Alert Data Folder: Event files may be stuck in the ADAudit Plus alert data folder.

6. Mail Server Configuration Issues: Incorrect mail server settings may prevent alerts from being sent.

Resolution  

1. Alert profile disabled  

• Go to Configuration → Alert Profiles → View/Modify Alert Profiles.

• Locate the alert profile and verify that it is in an Enabled status.

• Use the Search icon to find the relevant alert profile if needed.

2. Incorrect alert profile configuration  

• Navigate to Configuration → Alert Profiles → View/Modify Alert Profiles.

• Click the Edit icon next to the configured alert profile.

• Verify that the selected report profiles and applied filters align with your requirements.

• If unsure, contact support@adauditplus.com for assistance with the configuration.

3. Email notification not enabled  

• Go to Configuration → Alert Profiles → View/Modify Alert Profiles.

• Click the Edit icon next to the alert profile.

• Ensure that Email Notification is enabled and a valid email address is provided.

• If multiple recipients are added, separate email addresses with commas.

• Click Update to save changes.

4. Events not fetched from configured machines  

• Check the Status column in the Configuration page for any errors related to the configured machines.

• Verify that the Timestamp of Last Event is updated correctly.

• Check whether data appears under relevant reports associated with the alert profile.

• If data is not populated, it could indicate a communication issue with configured machines or a failure in audit settings.

5. Events stuck in alert data folder  

• Log in to the product server and navigate to the following directory:

• <installation_directory>\ADAudit Plus\alertdata

• Check if files are stuck in this location. If so, contact support@adauditplus.com for further assistance.

6. Mail server configuration issues  

• Log in to ADAudit Plus and go to Admin → General Settings → Server Settings.

• Verify the mail server configuration.

• Click Test Mail to check if the application sends the test mail successfully.

• If errors occur, reach out to support for further assistance.

Related topics and articles

• General Alert Configuration: Custom alert configuration | General configuration | ADAudit Plus

When and how to reach support