Unable to Integrate with Jira
Issue:
The authentication fails while we try to integrate with the Jira
Error trace:
#ERROR: Unable to obtain request token. Please check Jira Server Url and application link created properly and try again.]','ZDBException:JIRA_RT_ERR at JIRAConnCommInfo.getAuthDetails(LN:149) at ZRConnClientAPIServlet.executeAPIWithoutTxn(LN:141) at ClientAPITxnServlet.__executeAPI(LN:63) at ClientAPITxnServlet.service(LN:33)','Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0'
OtherDetails:[#ERROR: Unable to obtain request token. Please check Jira Server Url and application link created properly and try again.]
com.adventnet.zoho.db.common.ZDBException: JIRA_RT_ERR
at com.zoho.reports.connector.jira.JIRAConnCommInfo.getAuthDetails(JIRAConnCommInfo.java:149)
Solution:
Follow the below steps:
- Download the patch and place is under <AnalyticsPlus home>/fixes (create the folder if doesn't exists)
- Restart the AnalyticsPlus service
- Re-sync
Note: patch works only in 4460
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