Unable to find the compartments in the tenancy : ocid1.tenancy.oc1..xxxxxx

Unable to find the compartments in the tenancy : ocid1.tenancy.oc1..xxxxxx

Problem: Error message "Unable to find the compartments in the tenancy : ocid1.tenancy.oc1.xxxxx" obtained while monitoring Oracle Cloud in Applications Manager.

Reason : This error message is obtained when the user does not have sufficient user permission/policy.

Solution: To obtain data into Applications Manager, the user must have appropriate policies/permissions assigned by the administrator. To do so, follow the steps given below:

1. Login as administrator into the Oracle Cloud Infrastructure console. 

2. Under Governance and Administration section, go to Identity → Groups option and click on Create Group button.

3. Create a new group with the required group name (say 'AppManager') and add the required user to this newly-created group.

4. Under Identity → Policy option, click on Create Policy button and create a new policy with the following policy statement:

      ALLOW GROUP <Your Group Name> to use all-resources IN TENANCY

Example:

     ALLOW GROUP AppManager to use all-resources IN TENANCY

Note: Make sure that you are in the 'root' compartment while creating the above policy.


After assigning the above policy, poll the monitor. If the issue still exists, reach out to our support with the screenshot of the error obtained to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                  See all integrations
                  New to ADManager Plus?

                    New to ADSelfService Plus?

                    Start your free trial

                      • Related Articles

                      • Where to get the Tenancy's OCID and User's OCID?

                        Tenancy's OCID Get the tenancy OCID from the tenancy details page in the Oracle cloud infrastructure console: 1. Open the navigation menu, under "Governance and Administration", go to "Administration" and click "Tenancy details".              2. The ...

                      • LDAP - Unable to find valid SSL Certificate

                        If there is an error while adding LDAP Server Monitor with the message "Unable to find valid SSL Certificate", then please try the below steps to troubleshoot the issue. When the error occurs we can find the below traces in the "stderr.txt.*" log ...

                      • How to find the protocol and hostname used by OpManager to load APM Plugin under Applications tab

                        Login to OpManager Open Network tab of browser developer tools by pressing Ctrl + Shift + I Click on Applications -> Dashboard tab and search for MyPage in search bar of Network tab Click on the first result which has document as value for Type ...

                      • Steps to troubleshoot when no data is available for Node.Js applications.

                        After adding APM Insight Node.Js agent, if you find no data available in the APM Insight Node.Js Application monitor, it could be because of probable reasons like network issues or zero traffic in your application. Kindly read through the below given ...

                      • Azure Kubernetes Service(AKS) Troubleshooting FAQs

                        Azure Kubernetes Service(AKS) monitor can be configured only if you have already added a Microsoft Azure monitor in Applications Manager. Ensure that you have met all the prerequisites for the Microsoft Azure monitor before monitoring Azure ...

                        Related Products