Unable to find the compartments in the tenancy : ocid1.tenancy.oc1..xxxxxx

Unable to find the compartments in the tenancy : ocid1.tenancy.oc1..xxxxxx

Problem: Error message "Unable to find the compartments in the tenancy : ocid1.tenancy.oc1.xxxxx" obtained while monitoring Oracle Cloud in Applications Manager.

Reason : This error message is obtained when the user does not have sufficient user permission/policy.

Solution: To obtain data into Applications Manager, the user must have appropriate policies/permissions assigned by the administrator. To do so, follow the steps given below:

1. Login as administrator into the Oracle Cloud Infrastructure console. 

2. Under Governance and Administration section, go to Identity → Groups option and click on Create Group button.

3. Create a new group with the required group name (say 'AppManager') and add the required user to this newly-created group.

4. Under Identity → Policy option, click on Create Policy button and create a new policy with the following policy statement:

      ALLOW GROUP <Your Group Name> to use all-resources IN TENANCY

Example:

     ALLOW GROUP AppManager to use all-resources IN TENANCY

Note: Make sure that you are in the 'root' compartment while creating the above policy.


After assigning the above policy, poll the monitor. If the issue still exists, reach out to our support with the screenshot of the error obtained to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.



          New to M365 Manager Plus?
          New to M365 Manager Plus?
            New to RecoveryManager Plus?
            New to RecoveryManager Plus?
              New to Exchange Reporter Plus?
              New to Exchange Reporter Plus?
                New to SharePoint Manager Plus?
                New to SharePoint Manager Plus?
                  See all integrations
                  New to ADManager Plus?
                  See all integrations
                  New to ADManager Plus?

                    New to ADSelfService Plus?

                    Start your free trial
                    Start your free trial

                      • Related Articles

                      • Where to get the Tenancy's OCID and User's OCID?

                        This article helps retrieve the Tenancy OCID and User OCID for setting up Oracle Cloud monitoring in our product. If you find any discrepancies with the current setup, refer to the Oracle Cloud documentation linked here. Tenancy's OCID Follow the ...

                      • LDAP - Unable to find valid SSL Certificate

                        If there is an error while adding LDAP Server Monitor with the message "Unable to find valid SSL Certificate", then please try the below steps to troubleshoot the issue. When the error occurs we can find the below traces in the "stderr.txt.*" log ...

                      • Unable to perform authentication due to error : java.io.IOException: Invalid DER: length field too big (186)

                        Problem: Error message "Unable to perform authentication due to error : java.io.IOException: Invalid DER: length field too big (186)" obtained while adding Oracle Cloud monitor. Reason: This issue occurs if we use AES128 Encryption Standard to ...

                      • Unable to Retrieve Data Through WMI Mode

                        Overview This article provides troubleshooting steps to identify and resolve data collection failures for Windows monitors configured in WMI mode. If one or more metrics are not being collected, the steps in this article will help determine whether ...

                      • SAP S/4 HANA - PREREQUISITES

                        PREREQUISITES 1. Customer must verify that all 7 OData services are ACTIVATED in their SAP system. API_SYSTEM_MONITORING_SRV API_WORK_PROCESS_SRV API_ALERT_MANAGEMENT_SRV BC_EXT_APPJOB_MANAGEMENT API_BGRFC_QUEUE_MANAGEMENT_SRV API_BUSINESS_USERS ...
                      Related Products