Unable to export or email a view as PDF, Image, HTML - Linux Platform

Unable to export or email a view as PDF, Image, HTML - Linux Platform

Issue: 

Unexpected error when trying to export/email a view as PDF, Image, HTML

Error trace:

Caused by: javax.servlet.ServletException: com.phantomjs.export.server.ServerNeedKillingException: ServerNeedKillingException: 
Exception in phantom export :: Stack Trace java.lang.RuntimeException: Error, PhantomJS could not start CUSTOM_EXPORT_SERVER_PORT=9971
at com.adventnet.zoho.db.exportutil.ZDBExportServlet.doExport(ZDBExportServlet.java:388)
at com.adventnet.zoho.db.exportutil.ZDBExportServlet.serviceExport(ZDBExportServlet.java:306)
... 52 more

After 5 failure attempts of export, below error trace will be thrown in serverout.

Caused by: javax.servlet.ServletException: com.phantomjs.export.server.ServerNeedKillingException: ServerNeedKillingException:
Exception in phantom export :: Stack Trace java.lang.RuntimeException: Not enough port available
at com.adventnet.zoho.db.exportutil.ZDBExportServlet.doExport(ZDBExportServlet.java:388)
at com.adventnet.zoho.db.exportutil.ZDBExportServlet.serviceExport(ZDBExportServlet.java:306)
... 52 more

Cause:

 PhantomJS server will not start automatically  in Ubuntu 22 LTS because of "openssl v3.0"

Note: 

Kindly verify the openssl version is 3.0 and above  by executing the below command in terminal.

 > openssl version

Solution:

1. Open Terminal and execute "sudo nano /etc/ssl/openssl.cnf"
   
   
   Comment the following two line in '/etc/ssl/openssl.cnf' file  by adding '#' infront of it.
   

    providers = provider_sect
    ssl_conf = ssl_sect (If present, comment it)
   
   save the changes (ctrl+o -> enter -> ctrl+x)
   
   Restart the AnalyticsPlus service.
   
   
2. If the issue still persist, open the terminal in "<Analytics>/bin" location and execute the following command in Terminal to start the PhantomJs server.
   

   ./../bin/phantom/linux/phantomjs --config=<AnalyticsPlus location>/webapps/ROOT/customExport/config.json --ignore-ssl-errors=false <AnalyticsPlus location>/webapps/ROOT/customExport/ExportLib.js -port 9970 -libpath <AnalyticsPlus location>/webapps/ROOT/customExport/lib/ -modulepath <AnalyticsPlus location>/webapps/ROOT/customExport/modules/
   Replace the <AnalyticsPlus location> in the above command with the AnalyticsPlus installation location.
   
   If there is an error when trying to start the PhantomJs server, "error while loading shared libraries: libfontconfig.so.1", execute below command and then try to start the PhantomJS server.
   
   
   
   

   sudo apt-get install libfontconfig

   
   
3. If the issue still persist, verify whether the below property key in Analytics/conf/app.propertis is the same as the AnalyticsPlus installed location.
   
   
   
   

   app.contextPath=/home/local/ZOHOCORP/ManageEngine/AnalyticsPlus/webapps/ROOT

   
   
   If the location mentioned in the above property key is different, then execute the "sh ServerMigration.sh" command.