Unable to connect to the host / port
Follow the below steps to troubleshoot the error
- Make sure the service you're trying to connect to is actually running on the designated Host/IP and Port.
- Ensure the service is accessible by performing the below steps from the Applications Manager Installer Server.
- Ping Test: Try pinging the Host/IP to check if it’s reachable.
- Telnet Test: Test if the specified port is open using a telnet command.
- Direct URL Access: Open the service’s URL (e.g., http(s)://[Host/IP]:[Port]) directly in a browser from Applications Manager installed server to verify the service is accessible.
- If your environment requires the use of a proxy server to access the service (http(s)://[Host/IP]:[PORT]/), then configure it in Applications Manager. Click here to know how to configure proxy in Applications Manager.
- If proxy is configured in Applications Manager and you want to bypass the service Host/IP from routing through the proxy, then add the Host/IP under the "Do not use proxy for addresses beginning with" field in the same 'Configure Proxy' page in Settings > Product Settings > Proxy Server Settings.
Still facing issues?
If the problem persists, contact our support team along with the following details:
- A screenshot of the "Add Monitor" page.
- Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".
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