Unable to configuring a network drive as attachment path
Please make sure that file attachment path exits/available.
1. Ensure you are able to access the network drive from MSP server with the same location provided in Self Service Portal Settings
2. Open services.msc Manage Engine ServiceDesk MSP service -> properties -> Log On tab -> Set Account Information
3. Restart the services
4. Try to set the path
Unable to save attachment path in Self Service Portal
Error Please make sure that the file attachment path exists/available Solution 1. Ensure the attachment path is correct, check the spellings and slahes 2. If the location is a network drive, ensure it is accessible by specifying the same location in ...
Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments
At times , users may not able to download the attachment or unable to save the attachment path from self service portal settings. While download the attachment - It says -> Failed network error. or throws Internal error. Follow the below steps to ...
How to share a backup/file attachments over a network path
As i have mentioned the file attachments folder should be shared across a network path and the network path should be mentioned in the following format in the Admin->Self-Service Portal Settings. // Network server name/fileAttachments I have shared a ...
Mail fetching failed - PKIX path building failed.
Cause: If the SSL Certificate in mail server is a self signed certificate then it is not imported in the ServiceDeskPlus-MSP java environment while using the POPS/IMAPS protocol. Error Trace in logs: javax.net.ssl.SSLHandshakeException: ...
FOS Notification Mail Related Details
Case 1 : Master FOS service , Master MSP Service , Slave FOS service will alone gets started in services.msc (windows). Slave MSP service will always be in down status. (Refer Case 1 in below table which is default status when the FOS is enabled) ...