Unable to add new account
Issue:
Sometime when trying to create an account or trying to access an account the below error will be thrown
Solution:
Please follow the below steps to fix the issue:
-> Go to ManageEngine>>ServiceDesk Plus MSP>>conf>>entity_conf
-> Check if you have the file named "udf_field.json"
-> If yes, delete that file "udf_field.json" and restart the service
-> Now login and check if the issue is resolved
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