Unable to add MS Office SharePoint monitor

Unable to add MS Office SharePoint monitor

Check if all the prerequisites are done. The prerequisites can be found here:  https://www.manageengine.com/products/applications_manager/help/prerequisites-for-applications-manager.html#SharePointServer

WMI Mode

If unable to add the SharePoint Server monitor in WMI mode, follow the below steps

  1. Open command prompt in administrator mode in Applications Manager-installed machine.

  2. Go to <Applications Manager Home>\working\conf\application\scripts directory.

  3. Execute the below commands by replacing hostname, username and password with that of the reported SharePoint server:

    cscript wmiget.vbs hostname username password "Select * from Win32_PerfRawData_PerfOS_Processor where Name='_Total'"
  4. Copy the output of the above command to a text file.

Powershell Mode

If unable to add the SharePoint Server monitor in Powershell mode, follow the below steps

  1. Open powershell in administrator mode in the Applications Manager-installed machine.

  2. Go to <Applications Manager Home>\working\conf\application\scripts\powershell directory.

  3. Execute the below commands by replacing hostname, username and password with that of the reported SharePoint server:
    .\TestConnectivity.ps1 'hostname' 'username' 'password'

  4. If Farm server option is chosen, execute the below command:
    .\TestConnectivity.ps1 'hostname' 'username' 'password' 'FarmType' 'CredSSP'
    Use CredSSP only if enabled, else remove that argument from the command.

  5. Copy the output of the above command to a text file. 

Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.

                  New to ADSelfService Plus?

                    • Related Articles

                    • Unable to Add Kubernetes Monitor

                      If you are having trouble adding a Kubernetes monitor in Applications Manager, ensure that the the prerequisites have been met: Verify whether you can establish an SSH connection to the Kubernetes server from the APM installed machine. Use the ...
                    • Unable to add Exchange Server monitor

                      Check whether all the prerequisites are done. The prerequisites can be found here:   https://www.manageengine.com/products/applications_manager/help/prerequisites-for-applications-manager.html#ExchangeServer WMI Mode If unable to add the Exchange ...
                    • Unable to add Active Directory monitor

                      1. Open command prompt in administrator mode and navigate to <Applications Manager Home>\working\conf\application\scripts directory. 2. Execute the below command replacing hostname, username and password with that of the Active Directory server: ...
                    • JBoss 7 & above : Unable to add monitor

                      Note : The below troubleshooting steps are for JBoss version 6 EAP, 7 and above. Refer here for lower versions. For JBoss version 7 and above, Applications Manager collects data via JBoss Management Interface. The management URL should be accessible ...
                    • Unable to add Biztalk monitor in Powershell mode

                      Check whether all the prerequisites are done. The prerequisites can be found here:   https://www.manageengine.com/products/applications_manager/help/prerequisites-for-applications-manager.html#MicrosoftBizTalkMonitoring   If unable to add the Biztalk ...