Unable to add Exchange Server monitor

Unable to add Exchange Server monitor

Check whether all the prerequisites are done. The prerequisites can be found here:   https://www.manageengine.com/products/applications_manager/help/prerequisites-for-applications-manager.html#ExchangeServer

WMI Mode

If unable to add the Exchange Server monitor in WMI mode, follow the below steps:

  1. Open command prompt in administrator mode in Applications Manager-installed machine.

  2. Navigate to <Applications Manager Home>\working\conf\application\scripts directory.

  3. Execute the below command by replacing hostname, username and password with that of the reported Exchange server:

    cscript wmiget.vbs hostname username password "Select * from Win32_PerfRawData_PerfOS_Processor where Name='_Total'"

  4. Copy the output of the above command to a text file.

Powershell Mode

If unable to add the Exchange Server in Powershell mode follow the below steps

  1. Open powershell in administrator mode in the Applications Manager-installed machine.

  2. Go to <Applications Manager Home>\working\conf\application\scripts\powershell directory.

  3. Execute the below command by replacing hostname, username and password with that of the reported Exchange server:

    .\TestConnectivity.ps1 'hostname' 'username' 'password'

  4. Copy the output of the above command to a text file.

Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.


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