Unable to save Preventive maintenance tasks

Unable to save Preventive maintenance tasks

Issue:


Unable to update just one PM task with more than 300 tasks. When tried to save the PM task, it simply throws "User does not have sufficient privilege". 


Cause:

By default we would have restricted for these many tasks added in PM task. We can allow to add any of number of tasks by adding an entry in a file called security-requestaccess.xml.



Fix:

1. Navigate to ManageEngine\ServiceDeskPlus-MSP\webapps\ROOT\WEB-INF\security and take a backup of the file 'security-requestaccess.xml'.


2. Download, extract the file from the below link and replace it under the above mentioned location.




3.  Restart the application and check the issue.


NOTE: This fix is applicable for build 9400 and above. 




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