Unable to save Preventive maintenance tasks

Unable to save Preventive maintenance tasks


Unable to update just one PM task with more than 300 tasks. When tried to save the PM task, it simply throws "User does not have sufficient privilege". 


By default we would have restricted for these many tasks added in PM task. We can allow to add any of number of tasks by adding an entry in a file called security-requestaccess.xml.


1. Navigate to ManageEngine\ServiceDeskPlus-MSP\webapps\ROOT\WEB-INF\security and take a backup of the file 'security-requestaccess.xml'.

2. Download, extract the file from the below link and replace it under the above mentioned location.

3.  Restart the application and check the issue.

NOTE: This fix is applicable for build 9400 and above. 

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