Ubuntu 18.04 LTS - Start as service issue
After following the steps for running the application as service in linux the following errors may occur to start the service.
Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: Started ServiceDesk.
Aug 17 06:56:07 ip-172-31-14-254 systemd[14138]: servicedesk.service: Failed to execute command: Permission denied
Aug 17 06:56:07 ip-172-31-14-254 systemd[14138]: servicedesk.service: Failed at step EXEC spawning /ServiceDeskPlus-MSP/bin/run.sh: Permission denied
Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: servicedesk.service: Main process exited, code=exited, status=203/EXEC
Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: servicedesk.service: Failed with result 'exit-code'.
If we try to enable the service as follows we get these errors
root@ip-172-31-14-254:/etc/init.d# systemctl enable servicedesk
Synchronizing state of servicedesk.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable servicedesk
update-rc.d: error: servicedesk Default-Start contains no runlevels, aborting.
Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: Started ServiceDesk.
Aug 17 06:56:07 ip-172-31-14-254 systemd[14138]: servicedesk.service: Failed to execute command: Permission denied
Aug 17 06:56:07 ip-172-31-14-254 systemd[14138]: servicedesk.service: Failed at step EXEC spawning /ServiceDeskPlus-MSP/bin/run.sh: Permission denied
Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: servicedesk.service: Main process exited, code=exited, status=203/EXEC
Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: servicedesk.service: Failed with result 'exit-code'.
If we try to enable the service as follows we get these errors
root@ip-172-31-14-254:/etc/init.d# systemctl enable servicedesk
Synchronizing state of servicedesk.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable servicedesk
update-rc.d: error: servicedesk Default-Start contains no runlevels, aborting.
Fix: We need to copy the servicedesk script file into /etc/systemd/system/ instead of /etc/init.d/ for this to work
UBUNTU 20:
Need to change top of original file from:
#!/bin/bash
#
# Startup script for the pmagent
#
# chkconfig: 345 99 02
# description: Run the ServiceDesk-Plus program
To:
#!/bin/sh
### BEGIN INIT INFO
# Provides: servicedesk
# Should-Start:
# Required-Start:
# Required-Stop:
# Default-Start: 2 3 4 5
# Default-Stop: 0 1 6
# Short-Description: ServiceDesk
# Description: init script for ServiceDesk
### END INIT INFO
# /etc/init.d/servicedesk
Ubuntu need to define Default-Start and Default-Stop to configure the service.