Two factor Authentication is not working
This is applicable only for SDPMSP 10527, 10528, 10529
This is already fixed in 10530 build.
To Confirm the issue.
- Goto ./webapps/ROOT/WEB-INF/web.xml
- Search for the url-pattern /RestAPI/WC/TwoFactorAction
- If that is present, goto -> ./webapps/ROOT/WEB-INF/struts-config.xml
- Search for path="/TwoFactorAction"
If that is present, then the cause is confirmed. Struts file needs to be modified.
- To fix edit struts-config.xml
- Replace path="/TwoFactorAction" with path="/RestAPI/TwoFactorAction"
- And Replace path="/WC/TwoFactorAction" with path="/RestAPI/WC/TwoFactorAction"
This needs a application restart.
Similar to below
New to ADSelfService Plus?
Related Articles
Business Rule is not working
There are a few configurations that need to be checked for business rules. 1. Account/Site Check the request Account & Site, Now, go to Admin>Business Rules>Filter the Account & Site and make sure the Business Rules is created for the same 2. Rule ...How Pass Through Authentication Works
NTLMV2 is a protocol supported by Microsoft in order to overcome the security issues of NTLMV1 and the same is implemented in ServiceDesk Plus. What's the protocol defines? When a service wants to initiate the Single-sign-on, first a secure channel ...How to diff of two Date& Time fields using FAFR
If you have two date and time additional fields or default fields, and if you want to capture the difference between those two fields in Hours and minutes, then use the below script to capture the value in an additional field, Under the respective ...Script to reset password and enable local authentication
Purpose : Interactive mode of resetting the password of a user by entering his username. Also, to enable local authentication in the application. This script can be used in builds on or above 9400 version How the script works ? Invoking the script ...Start/Stop Mail fetching is not working for the foreign languages
Issue is happening for builds 10504 and above. Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and take a backup of the file security-generalaccess.xml and place it on the desktop (Please do not place the backup file on the ...