Two factor Authentication is not working

Two factor Authentication is not working


This is applicable only for SDPMSP 10527, 10528, 10529

This is already fixed in 10530 build.

To Confirm the issue.
  • Goto ./webapps/ROOT/WEB-INF/web.xml
  • Search for the url-pattern /RestAPI/WC/TwoFactorAction
  • If that is present, goto -> ./webapps/ROOT/WEB-INF/struts-config.xml
  • Search for path="/TwoFactorAction"

If that is present, then the cause is confirmed. Struts file needs to be modified.

  • To fix edit struts-config.xml
    • Replace path="/TwoFactorAction" with path="/RestAPI/TwoFactorAction"
    • And Replace path="/WC/TwoFactorAction" with path="/RestAPI/WC/TwoFactorAction"

This needs a application restart.


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