Issue description

Possible causes

• Report type limitation: Certain predefined or custom reports may not include the Message field by default.
• Field configuration missing: The Message field may not have been enabled in the report’s column selection before export.
• Older product version: Older builds of EventLog Analyzer may lack enhancements or bug fixes for report exports.

Prerequisites

• You have administrative privileges in EventLog Analyzer.
• The product is upgraded to the latest build version.
• The data source generating logs includes event details in the Message field.
• Backup your EventLog Analyzer configuration by taking a VM or server snapshot, if necessary, before making changes.

Resolution steps

1. Navigate to Reports and select the specific report.
2. Click Add or Remove columns located in the top-right corner.
3. Ensure that Message is selected for inclusion in the report.
4. Click Save and retry the export.

1. Verify the log format from the data source (e.g., Windows, Cisco, FortiGate, etc.) is included in the predefined supported sources list. For the complete list, see Supported data and log sources.
2. Confirm that the Message field or equivalent event details are present in the original log entries. You can review the logs in detail by using the Search tab. For
3. more information, see Search logs.
4. If absent, check the source device configuration to include event descriptions or configure the custom log parsing to include the necessary fields for your source. For more information, see How to extract new fields.

1. Download and apply the latest service pack or build version of EventLog Analyzer. Upgrade to the latest version of EventLog Analyzer.
2. Review the release notes to confirm if enhancements related to report export were introduced. For more information, see Eventlog Analyzer latest features.

1. If the above steps don’t resolve the issue, contact the EventLog Analyzer support team here.
2. Kindly provide the following details with relevant screenshots:

• Report name and type.
• Current build version of EventLog Analyzer.
• Report export PDF.
• A complete window screenshot of the Search tab.
• A complete window screenshot of the report from the Reports section.
• The latest product logs gathered in a zipped file (ManageEngine\EventLog Analyzer\logs).

• Always review report customization: Ensures required fields (like Message) are included before generating or exporting reports.
• Regularly update to the latest build: Leverages product enhancements, fixes, and improved report generation features.
• Test exports before production use: Verifies the completeness of data before sharing with stakeholders.
• Maintain documentation: Keeps track of custom report configurations for future reference.