In this article:  

• Issue description

• Prerequisites

• Possible causes

• Resolution

• How to reach support

• Related topics and articles

Issue description  

When attempting to start the ManageEngine ADAudit Plus service from the Windows Services console (services.msc), the service fails to run and its status reverts to Stopped. To access the application, an administrator has to launch it from the desktop icon manually in console mode and navigate to the web console.

Prerequisites  

• You must have local administrator privileges on the server where ADAudit Plus is installed.

• You need permission to open and run commands in an administrative Command Prompt.

Possible causes  

• The application is already running in console mode, which prevents it from being started as a Windows service.

Resolution  

Follow these steps to stop the console application properly and start the service.

1. Log in to the server where ADAudit Plus is installed with local administrator privileges.

2. Open Command Prompt as an administrator.

3. Navigate to the ADAudit Plus installation directory's bin folder. The path is: <INSTALLATION_DIRECTORY>\ADAudit Plus\bin

4. Execute the following commands sequentially to ensure all components of the application are stopped:

• StopDB.bat

• StopADAP.bat

• Shutdown.bat

5. Once the scripts have finished, open the Windows Services console, navigate to Run, and type services.msc.

6. Locate the ManageEngine ADAudit Plus service in the list and click Start. The service should now start successfully.

How to reach support  

If the service still fails to start after following these steps, please contact our support team. Provide the wrapper.log and the most recent serverout log files, which can be found in the <INSTALLATION_DIRECTORY>\ADAudit Plus\logs folder, to help expedite the resolution.

Related topics and articles  

• Working with ADAudit Plus