Troubleshooting ServiceNow Add-On Integration Error
Problem: The following error pops up while trying to add a ServiceNow instance:
Solution:
Ensure that the ServiceNow instance is accessible from the AppManager server and the user account has itil, itil_admin and personalize_choices roles assigned.
New to ADSelfService Plus?
Related Articles
Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the below steps for troubleshooting. Step 1: Check the RUM Agent configuration Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer this help ...Service Now Event Integration using Webhook / Rest API Action
Steps to perform in Service Now 1) Login to your ServiceNow Instance(dev*****133.service-now.com) 2) Search for the Rest API Explorer and open it 3) In the Rest API Explorer page choose the Namespace and API Name with the proper API version. For ...Troubleshooting Bad Request and Internal Server error
When a server responds with a Bad Request (400) or Internal Server Error (500), It typically indicates issues with how the request is being made or processed. The reasons for these errors can vary, but the most common causes are Incorrectly formatted ...Troubleshooting URL Monitor
When configuring a URL monitor in Applications Manager, you might encounter several errors related to accessibility, configuration, or server-side issues. Below are common errors along with step-by-step troubleshooting instructions to help you ...Troubleshooting Server error responses
When encountering the following server error responses—Bad Gateway (502), Service Unavailable (503), and Gateway Timeout (504)—it typically indicates issues with the server hosting the URL. Troubleshooting Review your server's access logs for the 30 ...