Troubleshooting ServiceDesk Plus and Analytics Plus Sync Issues
This document provides troubleshooting guidance for common synchronization and connectivity issues between ServiceDesk Plus and Analytics Plus.
Ref: https://workdrive.zohoexternal.in/external/writer/2c197925214e70741512b50fde0441a6874c377f7c5ef59df8fefcacd547ab21
It covers common issues related to:
- Network connectivity and port accessibility
- DNS and hostname/FQDN resolution
- Firewall and proxy configuration
- SSL/TLS certificate and hostname validation
- Analytics Plus service availability
- Workspace and DBID configuration
- ATKey and OAuth authentication issues
- Sync failures and sync stuck in In Progress state
- Data type mismatches and invalid data
- Special characters and field configuration issues
- Common error codes and their recommended troubleshooting steps
Note : This section provides common error traces and real-time troubleshooting use cases observed during ServiceDesk Plus and Analytics Plus integration and synchronization. Each use case includes the relevant error message or log trace, a brief explanation of the issue, troubleshooting checks, and the recommended resolution. Screenshots and examples are included where applicable for easy reference.Use this guide to identify the likely cause of an integration or synchronization failure and follow the corresponding checks and resolution steps.