To replace redirecting link instead of “Forgot password” in Login Page
Remove "forgot password" alone referring the below link, as
we cannot change the link for forgot password.
Customize their own login page from the > Admin > Self-service
portal customize login page.
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Forgot password option missing
If Forgot password option missing in the login page, then please check the below option under Admin->Self-Service Portal Settings. If this option is disabled, then the Forgot password option will not be visible in the login page. Allow users to login ...
How do hide "Forgot Password" in the login page
1. Go to Reports > New Query Reports and execute the below query to know the GlobalConfig ID. select * from globalconfig where category like '%ForgotPassword%' 2. Stop the application. 3. Please take a backup of the application <OR> take a Snapshot ...
Remove text content in Login page and insert custom content
Please note that, we can only provide the Hyper link to the entire text present there i.e. to ServiceDesk By GOOGLE and CANNOT apply the hyper link to "GOOGLE" phrase alone. In order to achieve the same, navigate to the Admin->Self-Service Portal ...
9418 ppm - Customized login page resets to default
The below message will be thrown in console/UI while applying 9418 ppm Since the login page UI is revamped in this build, customized login page if any will be removed with this upgrade. The old login folder will be renamed to login_old for backup. ...
Last Login Time of Technicians
Use Case: The query generates a report with the technician name and his login timestamps. DB: MSSQL & Postgres Query SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", ...