To Non-Mandate the reason for updating a request field

To Non-Mandate the reason for updating a request field, please use the below queries:

These queries will have to be executed in the Database:

select * from helpdeskdetails where displayname = 'portalname';

update globalconfig set paramvalue=false where parameter like 'IS_UPDATE_REASON_MANDATORY' and helpdeskid = <helpdeskid>;

Notes:

1. Replace portalname with the name of the portal

2. Replace the <helpdeskid> with the ID from the select query

3. A restart of the Application is needed.