To Non-Mandate the reason for updating a request field
To Non-Mandate the reason for updating a request field, please use the below queries:
These queries will have to be executed in the Database:
select * from helpdeskdetails where displayname = 'portalname';
update globalconfig set paramvalue=false where parameter like 'IS_UPDATE_REASON_MANDATORY' and helpdeskid = <helpdeskid>;
Notes:
1. Replace portalname with the name of the portal
2. Replace the <helpdeskid> with the ID from the select query
3. A restart of the Application is needed.
New to ADSelfService Plus?
Related Articles
Set Request Id to start from a particular number - Version 11.0.
Regarding the First Portal (General), you can use the below steps to change the Request Id to start from 136000. 1.The below Select Query will give the last active ticket ID. Select * from SeqGenState where seqname='WorkOrder.WORKORDERID'; 2.Then, ...Script to Auto close Request when the status is Resolved for a particular number of days
For version 11 and above: -> In version 11, we only have the option to set the request Auto-close for a max of 10 days -> The below script will help you to extend the auto-closure time Execution steps: 1. Go to Reports--> New Query Report and run the ...How to invoke threaddump_non_ui.txt
Please do follow the below steps when the Application goes slow or unresponsive : First you would need to find the Process id of Java which runs the Application. How to find it ? When you start the Application and start using it, you will have a ...Phone number need to be mandatory in 8.1 for contacts
Kindly follow the steps below to create the FAFR, 1. Access admin Module 2. Select the request template option and click the edit option the required request template the script needs to be applied on 3. Select the Fields and Forms Rule tab and paste ...How to configure SAML with Azure AD
This guide will help us configure SAML for users who want to use Azure AD as their IdP and also give you insights on a few issues that you might run into while configuring SAML in an Azure Environment. In an ideal environment, customers will have an ...