Decrypting the 'sdpadmin' Password After Migrating to SDP-14620,14630,14700/AE-7320,7330,7400 from SDP-14600/AE-7300

Decrypting the 'sdpadmin' Password After Migrating to SDP-14620,14630,14700/AE-7320,7330,7400 from SDP-14600/AE-7300

Instructions:
1. Download the zip file from attachments according to cx's product and OS and then extract inside the Installation Directory mentioned below:

Product
Version
OS
Zip to be downloaded
Directory
SDP
14620 & 14630
Windows
sdp_windows 14620 & 14630.zip
ServiceDesk
SDP
14700
Windows
sdp_windows 14700.zip
ServiceDesk
SDP
14620 & 14630
Linux
sdp_linux 14620 & 14630.zip
ServiceDesk
SDP
14700
LInux
sdp_linux 14700.zip
ServiceDesk
AE
7320 & 7330
Windows
ae_windows 7320 & 7330.zip
AssetExplorer
AE
7400
Windows
ae_windows 7400.zip
AssetExplorer
AE
7320 & 7330
Linux
ae_linux 7320 & 7330.zip
AssetExplorer
AE
7400
Linux
ae_linxu 7400.zip
AssetExplorer

Contents inside the zip:
lib directory - AdventNetServiceDeskCommon.jar and commonsdputils.jar
bin directory - decryptPostgresPassword.bat/.sh

Note: After extraction, the two jars inside the lib directory has to be replaced with the existing ones.

2. Go to <Installation Directory>/bin folder and execute the below command:

For Windows, run decryptPostgresPassword.bat.

For Linux, run decryptPostgresPassword.sh.

Compatibility:

SDP - 14620,14630 & 14700 (migrated from 14600)
AE - 7320,7330 &  (migrated from 7300) 

Issue ID: SD-118273

Fixed in 14710/7410







I

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