Instructions:
1. Download the zip file from attachments according to cx's product and OS and then extract inside the Installation Directory mentioned below:
Product | Version | OS | Zip to be downloaded | Directory |
SDP | 14620 & 14630 | Windows | sdp_windows 14620 & 14630.zip | ServiceDesk |
SDP | 14700 | Windows | sdp_windows 14700.zip | ServiceDesk |
SDP | 14620 & 14630 | Linux | sdp_linux 14620 & 14630.zip | ServiceDesk |
SDP | 14700 | LInux | sdp_linux 14700.zip | ServiceDesk |
AE | 7320 & 7330 | Windows | ae_windows 7320 & 7330.zip | AssetExplorer |
AE | 7400 | Windows | ae_windows 7400.zip | AssetExplorer |
AE | 7320 & 7330 | Linux | ae_linux 7320 & 7330.zip | AssetExplorer |
AE | 7400 | Linux | ae_linxu 7400.zip | AssetExplorer |
Contents inside the zip:
lib directory - AdventNetServiceDeskCommon.jar and commonsdputils.jar
bin directory - decryptPostgresPassword.bat/.sh
Note: After extraction, the two jars inside the lib directory has to be replaced with the existing ones.
2. Go to <Installation Directory>/bin folder and execute the below command:
For Windows, run decryptPostgresPassword.bat.
For Linux, run decryptPostgresPassword.sh.