To close a request upon receiving a response from the requester containing the given statement.(14300)
Usecase:
Close a request when the requester replies to the ticket with close phrase.
Steps to follow:
1.Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name.
-->Update the URL and integration key in the script.
-->You can get the integration key under Admin > Integrations > Integration Key > New (Please use an integration key with admin privilege, as there wont be any role related permission issues. )
2.Go to Admin --> Notification Custom Functions-->Create a new function. Refer to the attached script. (closeRequestIfRepliedWithClosePhrase.txt.)
Update the global function count in the script as per your instance.
3.Configure Notification custom trigger to get executed every time a reply is received from the requester for a request.
Goto>>Admin>>Notification custom trigger (Sample content: close request)
The Request status got updated
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