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Change icons for the buttons in SSP
To change the default icons for the buttons available under SSP, To change the Triangle icon for I am facing an issue, and similarly for the other two options, login to the application as an administrator, goto Admin- Self service portal settings, ...
Risk matrix for Change using Custom module
UseCase: Risk need to be calculated through Risk matrix (similar to Priority matrix in the request module) Steps to configure: Configure custom module as in the attached screenshot. 1. Navigate to Admin --> Developer space --> Custom module --> ...
Script to automatically close change that have passed their scheduled time.
Please follow the below steps. 1. Go to Reports tab --> New query report --> copy the query to the query editor and run the report. Save the report in the folder. The query is available in the attachment (query.txt). Modify the status in the query. ...
Change roles
SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Change Requester", ownaaa.first_name "Change Owner", ...
Change approval
SELECT chdt.CHANGEID AS "Change ID", chdt.TITLE AS "Title", orgaaa.FIRST_NAME AS "Change Requester", qd.QUEUENAME AS "Group", ownaaa.FIRST_NAME AS "Change Owner", catadef.CATEGORYNAME AS "Category", priodef1.PRIORITYNAME AS "Priority", ...