To change Solutions tab title to knowledge base
C:\SupportCenter\server\default\lib\classes\resources\ApplicationResources_en_US.properties
Copy above file and put it under C:\ManageEngine\SupportCenter\custom\i18n.
Change the key ' sdp.header.solutions=solutions' to 'sdp.header.solutions=Knowledge Base' and restart the server.
'Solution' tab will get changed to ' Knowledge Base'
New to ADSelfService Plus?
Related Articles
To change Browser title information
Default Entry <GlobalConfig category="RequestViewPage" parameter="DocumentTitle" paramvalue="REQUEST_TITLE"/> For Getting Request ID alone <GlobalConfig category="RequestViewPage" parameter="DocumentTitle" paramvalue="REQUEST_ID"/> For Getting ...Workaround for Contacts tab not visible for support reps (post 11.0 version)
Post 11.0, the contacts tab will not be shown at the top for support reps. As a workaround follow these steps 1. Goto Admin -> ZOHO Creator apps 2. Click on Add Links -> Provide Link Name as Contacts -> URL as ...To view the full title of the portal
To view the full title of the portal in the Customer Portal Page: Step1.Go to the location given below and first take a backup of the files highlighted in Bold ManageEngine\SupportCenterPlus\custom\style\aesm_portal.css and ...How to Change default password on PGSQL database
Please do follow the below steps which would assist you in changing the default Postgres password. 1. Stop the application services. 2. Please take a trimmed backup <OR> take a Snapshot of the Server 3. Open Command Prompt with Admin Privileges ...Office 365 basic Auth deprecation - Solution
If you are using Office 365, please note that the issue could be due to Microsoft depreciating basic authentication. You have to configure mordern authentication (Oauth) to fix it. Please refer the below article for reference Office 365 basic Auth ...