Application Startup Issue : Failed to format system error message (Error: 1813)

Application Startup Issue : Failed to format system error message (Error: 1813)

Issue : Able to start the application from Command Prompt and not from Services.msc.

Worked fine with PGSQL  but issue occurs after changing to MSSQL database
Error Trace in Wrapper file :-1: Failed to format system error message (Error: 1813) (Original Error: 0xffffffff)

Try any of the below methods to fix the issue:

1.In the Application server :
Open Services and navigate to the product properties and edit the Logon details Select This account and browse for the logged in user and enter the credentials


2. In the mssql instance :
Change the roles given to the logged in specific user enabling the db_backupoperator, dbcreator, or sysadmin roles/permission in MSSQL for the "servicedesk" database that is used

                  New to ADSelfService Plus?

                    • Related Articles

                    • Application startup issue with Windows Services

                      Upon starting the application from Windows Services (from the windows server), if you receive an error like "Error2: The system cannot find the file specified", please follow the below steps to fix the issue: ** Right-click on the ManageEngine ...
                    • Linux - Startup issue

                      System Halted error message during startup (Fresh installation)  Error Trace : [16:36:59:243]|[04-15-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: ErrorStream ::: /opt/MSP/ServiceDeskPlus-MSP/pgsql/bin/psql: error ...
                    • Unable to start the application due to Pgsql privilege issue

                      ISSUE: Application does not start via both services and command prompt. ERROR TRACE: Serverout: [16:26:36:443]|[05-10-2023]|[com.adventnet.db.adapter.postgres.PostgresDBAdapter]|[SEVERE]|[27]: Exception occurred while obtaining mode of the database| ...
                    • Application startup issue due to mismatch in java

                      A startup issue after the upgrade to the version 14.3 Error message: "Application startup halted due to mismatch in java". Issue: After a JRE upgrade, typically, if the "jre_old" folder exists, it will be deleted. Then, the "jre" folder will be ...
                    • Startup issue in Linux after fresh installation_Error code 10001

                      In certain scenario, the application cannot be started just after the fresh install. Below are the error traces, [06:24:57:427]|[10-11-2021]|[pglog]|[INFO]|[18]: -sh: 1: /root/ManageEngine/ServiceDeskPlus-MSP/pgsql/bin/pg_ctl: Permission denied| ...