Technicians unable to view Project Module
If a technician has been given access to the project module during the user account creation but the technician is still unable to view the Project module .
Go to Admin>Technician>Edit the technician in question and assign a Project Role. After the technician is given this role he will be able to view the Projects
Screenshot for reference.
New to ADSelfService Plus?
Related Articles
Importing Projects in ServiceDesk Plus On-Premise - Best Practices & Flow Guide with Examples
The attached guide provides a comprehensive walkthrough of the import process for Projects, Milestones, and Tasks in ServiceDesk Plus On-Premise. It covers each screen, field, and operation in detail, along with best practices and practical examples ...
Request missing
Use case: In some cases, requests are missing. We would get the ID number from acknowledgement notification but we cannot find that in the tickets. In such cases, please follow below steps to find out the details. 1. Make sure to check the Request ...
Automatically create MS Planner tasks in SDP Projects using MS Power Automate.
In many organizations, project teams use various tools to manage their tasks. For instance, a team might use Microsoft Planner (MS Planner) to organize and assign tasks due to its simplicity and integration with other Microsoft 365 applications. ...
Error in updating Projects (17977 ID - Fixed) - 14503
Unable to edit the project details and throws unexpected error Issue ID = 17977 Trace: com.adventnet.customview.CustomViewException: Invalid Table alias WorkOrderAccountMapping specified | at ...
Integrating Zoho Projects with SDP MSP change management
Overview: Automatically creating projects in Zoho Projects based on the changes in SDP MSP keeps everything in sync without manual updates. This means all tasks and updates on a Change are automatically reflected in Zoho Projects, making it easier to ...