Technician notification based on the site

Technician notification based on the site

This KB will help you to get the notification about based on the site to a technician. Please follow the  below instructions.

Please navigate to  Admin >> Request timer action  >> Add new timer action.
Please configure the below in the application.

Please choose the site as per your requirement. 

Preview


Then click on after rules and then configure the notification action.
Kindly select the site as per your requirement. 

Then select custom action>> Notification action
Preview



Then the below dialog box appears and kindly select a new template.





Just create a new templatelike the below and save

Preview

Then choose the template that you have created and select the variable as the $ticket owner in the  To field.
You can choose the cc as well. Then click on save template.

Preview

Finally, click save and associate. So when the criteria is matched the specific technician will be notified. 


        New to ADManager Plus?

          New to ADSelfService Plus?