Technician group

Technician group

This report is used to get the associated groups of the technicians.

SELECT AaaUser.FIRST_NAME "FullName",
       (SDOrganization.NAME) "Site",
       (qd.queuename) "Group" FROM AaaUser
LEFT JOIN UserDepartment ON AaaUser.USER_ID=UserDepartment.USERID
LEFT JOIN DepartmentDefinition ON UserDepartment.DEPTID=DepartmentDefinition.DEPTID
LEFT JOIN AaaUserContactInfo ON AaaUser.USER_ID=AaaUserContactInfo.USER_ID
LEFT JOIN AaaContactInfo ON AaaUserContactInfo.CONTACTINFO_ID=AaaContactInfo.CONTACTINFO_ID
LEFT JOIN SiteDefinition ON DepartmentDefinition.SITEID=SiteDefinition.SITEID
LEFT JOIN SDOrganization ON SiteDefinition.SITEID=SDOrganization.ORG_ID
INNER JOIN SDUser ON AaaUser.USER_ID=SDUser.USERID
INNER JOIN HelpDeskCrew ON SDUser.USERID=HelpDeskCrew.TECHNICIANID
LEFT JOIN AaaLogin ON AaaUser.USER_ID=AaaLogin.USER_ID
LEFT JOIN Queue_Technician qt ON qt.TECHNICIANID=AaaUser.USER_ID
LEFT JOIN QueueDefinition qd ON qt.QUEUEID=qd.QUEUEID
WHERE (SDUser.STATUS = 'ACTIVE')





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