Syncing ServiceDesk Plus Change Calendar with Outlook Calendar
We’re excited to announce that we've developed a solution to help you sync the ServiceDesk Plus (SDP) Change Calendar with your Outlook Calendar! This feature has been highly requested by many of our customers. While we are working on a native solution, we have implemented this functionality using custom scripts and triggers.
We’ve created a comprehensive PDF guide and recorded step-by-step video tutorials to assist you with the process.
Use Case Addressed with this Approach:
Features:
- When a Change Request is Submission Accepted, an event is created in Outlook, marked with a blue color.
- The event will include important details such as:
- Change ID
- Title
- Owner
- Manager
- Requester
- Status
- Group
- Impacted services
- When the Change Request is CAB Approved, the event’s color changes to green, and the description is updated with "CAB Approval Status: Approved."
- If the Change Request is CAB Rejected, the event is automatically deleted from the Outlook calendar.
Here are the file names in the attachment and their purpose:
- OutlookChangeCalendarSync-Steps.pdf: This is the step-by-step guide.
- OutlookChangeCalendar.zip: This zip contains the files that need to be placed on the server, as explained in the guide.
- Outlook_Create_Event.txt: The script file to be used in the Custom function, as detailed in the guide.
- Outlook_Delete_Event.txt: The script file to be used in the Custom function, as detailed in the guide.
- Outlook_Update_Event.txt: The script file to be used in the Custom function, as detailed in the guide.
- Global Function for auth link.txt : The text file contains the contents of global function to be used, as detailed in the guide.
From the OutlookCalendar.zip file, The AppIntegrations xml should be placed under the integration/conf directory; The security-plugin.xml alone should be placed under integration/resources/WEB-INF/security.
Video Files:
- 1MSAzureSumConfig.mp4: A screen recording of the steps to implement on the MSAzure portal.
- CreateGlobalFunction.mp4: A screen recording of the steps to create the Global Function in ServiceDesk Plus.
- CustomTriggerConfig.mp4: A screen recording of the steps to configure the Custom Triggers in ServiceDesk Plus.
- AfterRestartGlobalConf.mp4: A screen recording of the steps to be performed in ServiceDesk Plus on the created Global Function after restarting the ServiceDesk Plus service.
- Workingsample.mp4:A screen recording to show successful sync of Change details to Outlook Calendar.