Sync issue in ServiceDesk Plus and Analytics Plus (after ServiceDesk Plus upgrade)
Issue:
After upgrading to the latest version of ServiceDesk the sync with Analytics might break halfway through with the below error msg. (Mostly when the Analytics is not upgraded)
Error Trace:
MESZ:Error is :: <nobr>[Line: 2,211 Field: 1] (-971) -ERROR: Invalid POSITIVE NUMBER value</NOBR><br><nobr>The data found at the row 2,211 has invalid data for the given configuration</NOBR><BR>
Cause:
When the project module was introduced in 3800 (later reverted in 3900) the column's datatype was created in the template as 'Positive number'.
But in the latest build (in A+ 3950) datatype of 'TimeSpent in Minutes' in the tables 'Status History','Technician History' and 'Support Group History' created as 'Number' datatype.
This issue is more likely to happen with Latest SDP (9422 and above).
Fix:
Follow the below steps to change the datatype to Number in the problematic tables.
Run the query "update zdbdbobjectprops set propvalue='false' where objid=<OBJID> and propkey='zdb.system.table'" by connecting database
- Place the jar under AnalyticsPlus\lib
- Restart the AnayticsPlus Service
- Change the Datatype to 'Number' in the tables 'Status History','Technician History' and 'Support Group History'.
- Run the query "update zdbdbobjectprops set propvalue='true' where objid=<OBJID> and propkey='zdb.system.table'" by connecting database
- Stop the AnalyticsPlus service
- Remove the jar
- Start the AnalyticsPlus
- Re-sync
New to ADSelfService Plus?
Related Articles
Unable to sync between Servicedesk Plus and Analytics Plus - ATKey error
Issue: Unable to configure integration/sync between ServiceDesk Plus and Analytics Plus ERROR Message: FAILURE :Not able to get ATKey from Server. You can obtain the error log files from Support tab by clicking on the Support File link in the ...Move Analytics Plus from one Server/folder
Go to Start --> Services.msc and stop the ManageEngine Analytics Plus service. Take a backup of the entire <Analytics Plus_Home> directory and then move it to the new server. On the new server, navigate to (similar path) <Analytics Plus_Home>\bin ...Unable to integrate ServiceDesk Plus with Analytics Plus after applying SSL
Note: This problem occurs only with self signed certificates in Analytics Plus. Issue: [10:23:16:526]|[09-05-2016]|[SYSERR]|[INFO]|[68]|: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: ...Remove the configuration of Analytics Plus from Servicedesk Plus
Under Servicedesk Plus - Advanced Analytics section, Integration UI allows us to re-configure the host, port and username only after performing 'Remove' action. However, if you uninstall or change the host of Analytics Plus application, you can not ...Why does Analytics plus import less number of tickets from Servicedesk Plus?
While integrating Servicedesk Plus with Analytics Plus, only few rows/tickets are imported into Analytics Plus, while the Servicedesk Plus actually has more number of tickets. The primary reason for this behavior is that the date chosen to ...