Pre-requisites: A valid user account with login credentials in SCP, a valid account in Microsoft Outlook with admin permissions.

To implement the add-in for your organization's users,

1. Download the attached manifest file for SCP Outlook Add-in.
   
2. In the downloaded file, replace the HostedDomainURL with your organization's domain URL wherever applicable. 
3. Save the file. 
4. Log in to your Microsoft Office Admin Center account. 
5. In the left pane, click Settings > Integrated Apps. 
6. In the displayed page, click Upload Custom Apps and choose to Upload manifest file (.xml) from the device. 
7. Click Choose and upload the file saved in Step 3. 
8. Click Next. 
9. In the page that displays, choose Entire Organization and click Next. 
10. On the next page, verify the permissions and click Next. 
11. Click Finish Deployment to complete the process. 
    

Convert Emails to Requests

To convert an email as a request in SCP,

1. Log in to your Outlook mailbox. 
2. Select the required email and click . The SCP user pane opens with a confirmation message. Click Yes to proceed. 
3. The request creation page opens with the email subject and the sender's email ID. You can reset the form by clicking . 
4. Enter the request details as you would do within the SCP application. 
5. Click Add Request. 

Other Actions

From the SCP user pane of your Outlook Mailbox, you can perform the following actions:

• Reply: Send replies to a user regarding the request by clicking . 
• Edit: Click Edit in the bottom bar to edit the request details from within Outlook Mailbox. 
• Add Notes: Click  to add a note to the request.