Support for GPT-5 models in Azure OpenAI

Support for GPT-5 models in Azure OpenAI

Issue: In Azure OpenAI, GPT-5 series models can't be configured due to an internal bug. This has been fixed in SD-133922 which is currently in QA validation.

Fix: Follow the below steps to make gpt-5 series models to work in Azure OpenAI.

Steps of workaround:

1. Identify the zip file corresponding to your build version and download it.
2. Unzip the attached zip file.
3. Place the fjar file under <server_home>/fixes folder (For eg: C:\Program Files\ManageEngine\ServiceDesk\fixes folder)
4. Take a copy of the "lib" folder and paste it somewhere as a backup.
5. Delete the following 4 jars from the lib folder - PlatformAIAPIClient.jar, zpii.jar, iban4j-3.2.1.jar, commons-validator-1.5.1.jar
6. Place the 4 jars from the unzipped folder to this lib folder - PlatformAIAPIClient.jar, zpii.jar, iban4j-3.2.11-RELEASE.jar, commons-validator-1.10.0.jar
7. Create a new page script as shown in the below screenshot (Use the script - window.$platformai_config.checkModelForAgentUseCases = function(){return true}; )

8. Restart the application service.
9. Try to configure the gpt-5 series model. 

Alert
Note: Due to internal validations, the deployed model name (Deployment Name) should start with gpt-5 (Avoiding custom Deployment Name is highly recommended)


Which zip file to choose?

Build version
Zip file name
15260 - 15300
15280_azure_gpt5.zip





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