Support Email address

Support Email address

In your mail-server, create a user e-mail account to which all e-mails will be fetched.

Create an e-mail alias for this e-mail account for each of your customer accounts.

Go to Admin -> Accounts -> Drill-down an account -> Enter the corresponding mail alias in the ‘support e-mail address’ field. This is the address to which the requesters from an account will send their e-mail requests. Eg: support-account1@msp.com

Once a requester sends a mail, ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail account and automatically convert them into tickets for the corresponding account.
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