Support Center Schema - 8 series
To populate the WorkOrder/Request information, the tables that need tobe populated are :
To populate the Contact information, the tables used are :
To populate the Account information
To populate the Contract information
To map the contacts to the Account
Date conversion :
Date fields are available as long in the database. Pls usethe following conversion rule :
Long_Date = (UNIX_TIMESTAMP(DATE('2006-07-24 00:00:00'))* 1000)
- WorkOrder
- WorkOrderStates
- WorkOrder_Threaded
- WorkOrderToDescription
- WorkOrder_Fields (If there are any WorkOrder Addl Fields)
- WorkOrder_Account
- WorkOrder_ServiceCTR
To populate the Contact information, the tables used are :
- AaaUser
- SDUser (Check the Status Field. Should be set to ACTIVE)
- AaaUser
- SDUser
- HelpDeskCrew
- AaaUser
- SDUser
- Account_Manager
To populate the Account information
- AaaOrganization
- Customer
- AaaOrganization
- Customer
- SubAccount
To populate the Contract information
- ServiceCTR
- ServiceCTRInfo
To map the contacts to the Account
- Customer_Requester
- Customer_Salesrep
Date conversion :
Date fields are available as long in the database. Pls usethe following conversion rule :
Long_Date = (UNIX_TIMESTAMP(DATE('2006-07-24 00:00:00'))* 1000)
Also
longtodate(wo.createdtime)
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