Support analysis tool for Healthcheck for versions below 12.7.132
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Support analysis tool for Healthcheck for version 12.7.132 and above
Log Analysis
Every action in OpManager leaves a trace(s) in the log files. There are two logs folder in OpManager. One under the OpManager directory and the other under OpManager tomcat folder. The logs folder under the OpManager directory contains various logs ...Network Path Analysis
Connecting to the OpManager Database (Applicable for versions 12.4 and below)
Question: How to connect to OpManager Database? Solution: We can connect to the database from OpManager Web client itself ( Update Queries have to be executed by connecting to the database directly) (Click on Support ícon on top right corner >DB ...How to generate Support information file in OpManager
To generate Support information file: Mouse over to Support Tab on top right corner after login to OpManager webclient> Click Support > Support information file >once the file is generated click send. Support information file will be uploaded to ...