Subject Decoding Issue: Some of the Email Subjects are not Decoded Properly During Mail Fetching
Issue:
While fetching emails, some subjects are not decoded properly when they are encoded with both Base64 and Quoted-Printable encoding.
Here is the encoded subject string:
=?iso-8859-9?Q?Operasyon_M=FCd=FCr=FC_=D6zer_Kaplan_Mail_Yurt_D=FD=FE=FD_?=
=?iso-8859-9?B?WWF6/f5tYSBp52luIGHn/WxtYXP9?=
The Highlighted "Q" implies Quoted-Printable and the "B" implies Base64.
After decoding, the subject appears as:
Operasyon Müdürü Özer Kaplan Mail Yurt Dışı WWF6/f5tYSBp52luIGHn/WxtYXP9
However, the actual subject should be:
Operasyon Müdürü Özer Kaplan Mail Yurt Dışı Yazışma için açılması
Fix:
Apply the provided fix JAR file to address the issue.
Note:
Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
Steps to apply the fix:
- Download the attached .fjar file.
- Click here for steps to apply the .fjar file.
- Restart the application service.
- If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Jar Compatibility:
Build | Compatible Jar |
14820 | 14820_subject_decode.fjar |
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