Stripping html Attachments During Mail Fetching
In some of the cases like Office 365 HTML attachments get stripped when fetching this mail in our ServiceDeskplus.
Cause :
- Some of the html documents has ".html" extension, but the content type of the html document will be of xhtml document. Say for example, A mail consist of attachment with fileName "message.html" , when looking up on its content type, "application/xhtml+xml". This may happen in number of cases, such as In microsoft mailbox, when sending an email which is the effective link back to the encrypted Email.
- since allowedContentTypePatters has only have patterns for html extension and not for xhtml extension, INVALID_CONTENT_TYPE error is thrown.
Workaround :
- The attached fjar, will match the xhtml content type too, inaddition to the htmlcontentTypePattern.
Jar Compatibility :
- 14201 : 1_14201_xhtml_att_stripped.fjar
- 14303 : 1_14303_strip_xhtml.fjar
Steps To Apply FJAR :
- Download the attached fjar, corresponding to your build Number.
- Place the downloaded fjar in the <servicedeskplus_home>\fixes directory.
- Restart the Servicedeskplus Application.
Check whether the issue occurs in your environment and get back to us
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